Mirro Helped Zitec 
Cut Employee Turnover by More 
Than Half the Industry Standard

The business outcome

Mirro is Zitec’s trusted partner in the journey towards the performance and development of team members, as well as their loyalty. With the help of the tool, the HR and management teams have visibility on essential aspects such as satisfaction levels, development needs, and the aspects Zitec can improve as an employer.

• Team and business performance
  Zitec adopted a continuous performance management process about promoting, evaluating, and improving team performance so that people feel in control of their development. The team constantly shares and requests feedback from peers inside and outside the organization using Mirro. With the help of feedback received, managers can measure team and individual contributor impact. Employee performance reviews are entirely hosted in Mirro, and managers get notified about everything they need to know about their people.
• HRIS for distributed teams
  Mirro offers compensation data, leave and attendance management, document exchange, organizational charts, hybrid and remote work features, and more. With the help of Mirro, Zitec has saved massive amounts of time on HR administrative work per month, allowing the HR department to focus more on employee training and development and health and wellbeing initiatives. With the help of Salary Insights, Zitec has access to crucial metrics that guide the salary increase policies, helping the company stay competitive in the market.
  
  
• Retention and engagement
  Attracting and retaining the best talent is a constant struggle for most businesses and one of Zitec’s focal points. Fortunately, things got a lot easier after developing and implementing Mirro. The tool helped Zitec ensure workplace diversity and brought people together through recognition and feedback, which are directly related to Zitec’s values and impact. 
  
  
• Workplace culture
  As Zitec focused on providing open feedback, periodical performance check-ins, and implementing the OKRs system that Mirro provides, the level of transparent communication at the organizational level has also increased. Achieving complete alignment and transparency has proven highly beneficial in the context of Zitec’s significant business growth in the last three years, overlaid with the pandemic years that brought changes in how we work.
  

As a result of working with Mirro, in the last four years, Zitec has had a significantly higher loyalty rate than the IT industry average, which has been extremely dynamic, and an eNPS coefficient - the extent to which people would recommend Zitec as an employer - of around 80, consistently obtained on each semestrial survey.

Here’s what Zitec achieved with the help of Mirro:

• Saved 30% of the time allocated to HR 
  administrative tasks, translating into 48K EUR  
  savings annually;
• Repeatedly recorded yearly voluntary turnover rates significantly smaller than the industry average. For example, in 2022, the voluntary turnover rate was less than 12%, compared to the 25% average rate for the IT industry;
• Not only has Zitec recorded lower turnover rates than the industry average for years, but it has also improved this rate year to year. For example, in 2023, Zitec’s turnover rate decreased by one-third compared to 2022;
• Improved employer branding: Zitec achieved an impressive job offer acceptance rate of 82% in 2023, which is well above the average for the global IT market of 72%;
• Implement a flexible work approach, allowing team members to work from anywhere.