Mirro helped Accace reduce employee turnover by half

Toward a culture of recognition and belonging

The company believes in retaining top talent by developing a strong, collaborative culture based on mutual trust, appreciation, and transparency. For Accace Romania, bringing people together, celebrating achievements, gathering continuous feedback, and ensuring alignment are necessary steps to build a thriving workplace.

The business challenge

Accace Romania is growing at a fast pace and has a diverse team of people working from all over the country. Thus, ensuring that everyone feels like they belong is critical. The key challenge for the organization was figuring out how to bring individuals together and develop a cohesive team while also enhancing their performance management process.

The company was looking for an all-in-one performance management software to satisfy their need for flexible and user-friendly processes. They wanted to create a new way of working where colleagues would feel part of a community and could actively participate in their professional development.

On the other hand, they wanted to give managers more autonomy in using and accessing data for the people they coordinate without being dependent on the HR team for every piece of information.

The business outcome

Before using Mirro, the data about each employee’s performance was scattered across several files, making the entire process difficult. Now, with the help of Mirro, managers have all the necessary information in a single place and can easily translate the conclusions gathered in performance reviews into clear objectives.

A crucial component of an effective performance management process is gathering continuous feedback. If, in the beginning, Accace Romania’s employees were reluctant to give direct feedback to a colleague, this has now become a natural process, thanks to Mirro. According to a pulse survey they ran with the whole company before the adoption, only 68% of employees considered they received specific feedback from their peers. Now, 94% of employees receive timely and constructive feedback from their colleagues and mentors.

Mirro also helped Accace Romania create more visibility over the company’s long-term plans or priorities for a particular year. Through our workshops, Accace Romania defined the company’s objectives in relation to each department’s objectives and the types of key results to associate with each objective, all of which contributed to building a transparent culture. The same pulse survey concluded that 80% of employees knew about the organization’s plans for future success before using Mirro, whereas now, 96% of them do.

In a nutshell, with Mirro’s help, Accace Romania managed to:

• Significantly improve their employee turnover rate, by reducing it from 29.8% to 15.4%;
• Make giving feedback and public recognition a habit;
• Revamp the performance management process by having all the information in a single hub;
• Boost visibility and transparency over the company’s strategies and objectives;
• Ensure complete alignment between departments with clear OKRs;
• Enhance cross-department communication, collaboration, and engagement.

Mirro came at the right time to help Accace Romania develop the company culture they envisioned: a friendly, welcoming, and collaborative workplace where everyone feels part of the team. Newcomers can now integrate more easily into the culture and feel welcomed, and colleagues communicate more openly by congratulating each other on work anniversaries, birthdays, and promotions.

Accace Romania has core values around cooperation, belonging, and mutual trust, so building a culture of recognition where people celebrate achievements together was vital. Now, giving public praise is a habit across the organization. According to the same pulse survey, only 68% of employees felt recognized by the company before Mirro, but now, 95% of them do so.